Ask ELI

FAQs

The problem could be with your ID card or with the specific door access.  If, when you attempt to get into an entryway, the card reader flashes green but then quickly turns red, you have not been granted access to this entryway.  You will need to contact the business manager of the building you are trying to access. 

If, when you attempt to get into an entryway, the reader does not light up at all, this would indicate there is likely something wrong with the ID card.  Please bring the card to the ID Center for further troubleshooting and replacement.  Note that as long as you bring your current card to the ID Center, you will not be charged for a replacement in the event the card is no longer functioning.

After the Wednesday following receipt of your final Casual/Temporary paycheck, please bring your Casual/Temporary ID card, your NetID and a government-issued photo ID to the ID Center to obtain your new ID card.

Please see your Registrar to obtain an Authorization to Issue ID Card.  Bring this Authorization card to the ID Center along with your student ID for card reactivation or to obtain a new Student ID card.

When your ID card is first issued, it does not have any specific building access on it.  Your manager, in coordination with the unit’s business manager, needs to contact Access Control to add your specific door access.  Access Control can be reached at (203) 432-OPEN or 432.open@yale.edu for Central Campus or (203) 785-OPEN or 785.open@yale.edu for the Medical School Campus.

Your student ID card will expire upon graduation.  Once your employment with the University begins, you will be eligible to receive an employee ID card.  Please go to the ID Center on or after your start date to obtain your employee ID Card.  You will need your NetID and a government-issued photo ID.

You will need to exchange your employee ID card for a student ID.  Once your program begins, please see your Registrar to obtain an Authorization to Issue ID Card.  Bring this authorization card to the ID Center along with your current ID and a government-issued photo ID to obtain your student ID Card. 

ID cards are the property of Yale University and must be returned to the ID Center upon termination of enrollment, employment or affiliation.  In such situations, the Registrar/Dean or Business Manager should promptly contact Access Control (432.open@yale.edu for Central Campus or 785.open@yale.edu for Medical School Campus) to request deactivation of the ID card.  The card should then be returned to the Central or Medical School ID Center for processing and disposal. 

No, for security reasons, ID cards will only be issued to the cardholder.               

No, for security reasons, ID cards must be picked up in person by the cardholder.