Arches - FAQs

Frequently Asked Questions

Yes, a preferred name may be used in place of your legal name at Yale to identify yourself. Students may only provide a preferred first name. Faculty and staff may provide a preferred first and last name. To edit your existing preferred name, enter a new preferred name, or delete an existing preferred name you must do so in your system of record (Workday or Student Information System). Visit the Email Addresses at Yale web page for more information.

The problem could be with your ID card or with the specific door access.  If, when you attempt to get into an entryway, the card reader flashes green but then quickly turns red, you have not been granted access to this entryway.  You will need to contact the business manager of the building you are trying to access. 

If, when you attempt to get into an entryway, the reader does not light up at all, this would indicate there is likely something wrong with the ID card.  Please bring the card to the ID Center for further troubleshooting and replacement.  Note, that as long as you bring your current card to the ID Center, you will not be charged for a replacement card that is no longer functioning.

Bring your casual/temporary ID card, your NetID, and a government-issued photo ID to the ID Center after the Wednesday following receipt of your final casual/temporary paycheck. 

Please see your registrar to obtain authorization to issue an ID card. Your registrar will contact the ID Center or provide you with an authorization card. Visit the ID Center and bring your student ID for card reactivation or to receive a new student ID card.

When your ID card is first issued, it does not have any specific building access on it. Your manager, in coordination with the unit’s business manager, needs to contact Access Control to add your specific door access. Access Control can be reached at (203) 432-OPEN or 432.open@yale.edu for central campus or (203) 785-OPEN or 785.open@yale.edu for the medical school campus.

Your student ID card will expire upon graduation. Once your employment with the university begins, you will be eligible to receive an employee ID card. Go to the ID Center on or after your start date to obtain your employee ID card. You will need your NetID and a government-issued photo ID.

You will need to exchange your employee ID card for a student ID. Once your program begins, please see your registrar to obtain authorization to issue a student ID card. Your registrar will contact the ID Center or provide you with an authorization card. Once authorization is confirmed, visit the ID Center and bring your current ID and a government-issued photo ID to receive your student ID Card.

ID cards are the property of Yale University and must be returned to the ID Center upon termination of enrollment, employment or affiliation. In such situations, the registrar/dean or business manager should promptly contact Access Control (432.open@yale.edu for central campus or 785.open@yale.edu for medical school campus) to request deactivation of the ID card. The card should then be returned to the central or medical school ID Center for processing and disposal. 

For security reasons, ID cards will only be issued to the cardholder.

For security reasons, ID cards must be picked up in person by the cardholder.

Lost/Stolen Card

If your card has been lost or stolen, you may obtain a replacement ID/Access/Student card at the ID Center. The fee for a lost or stolen ID card is $20 for cards with a proximity chip (used for door access). Payment can be made in the form of check or credit/debit card (Mastercard, Visa or Union Pay). Students also have the option of charging the lost card fee to their student account.

During non-business hours, security may be contacted to assist with a lockout by calling (203) 785-5555.

If your card has been inadvertently damaged or is no longer functioning, please bring the damaged card to the ID Center for a replacement. As long as you return the damaged card, there is no cost for the replacement. Note, that the ID Center reserves the right to charge a replacement fee for any cards that appear to be intentionally damaged or defaced.